About Us

Return Authorization Request Form

The Authentic T-Shirt Company/SanMar Canada requires a return authorization (RA) number for all returns, which will be provided from our Return Coordinator or a Customer Service Representative. Please make sure to label your return clearly with the number provided. The Authentic T-Shirt Company/SanMar Canada reserves the right to refuse any unauthorized returns.

A 20% restocking fee will apply to all returned goods except for samples returned within 30 days of purchase. Shipments of wrong sizes, colours, or styles, will be accepted for exchange providing they are in the original packaging and have not been soiled, damaged, or altered in any way. Returns for discontinued merchandise are not permitted and will be refused.

Return numbers (RA) are only valid for 15 days after issue.

 

Download the Return Authorization Request Form in PDF format

 

Frequently Asked Questions:

How will my Return Authorization Request be processed?

Please allow 2-3 business days for our Return Coordinator to review your return authorization form (RA). Your Customer Service Representative will contact you with further details.

How long until my account is credited or a refund is issued?

Please allow at least 10-15 business days for this process to complete.

 

Customer Service

To speak with a customer service representative, please call one of the regional numbers below Monday through Friday between the hours of 8:30AM and 5:00PM (PST).

Western Canada:
Telephone: (604) 273-9088
Toll Free Telephone: (800) 663-7965

Eastern Canada:
Telephone: (905) 602-6411
Toll Free Telephone: (800) 668-0899

 

Green Shipping

To minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.