About Us

Privacy Policy

 

Scope

The policies presented in this privacy statement apply to the personal information of individuals. Information about an identifiable corporation or other organization is not personal information under applicable privacy legislation and, therefore, is not protected by this policy. Furthermore, the name, title, business address and business telephone number of an employee of an organization are not considered personal information.

 

Accountability

SanMar Canada, as an organization, is ultimately responsible for the collection, use and disclosure of personal information under its control and remains liable for compliance with applicable privacy legislation. At SanMar Canada, the development of policies and procedures, implementation and compliance with those polices and procedures and the handling of inquires or complaints related to those policies and procedures, is delegated to the Privacy Officer.

 

Purposes of Collection

Information is collected for the following purposes:

  • To supply goods and services as requested by the individual,
  • To determine our ability to grant credit on account and to collect amounts owing,
  • To process credit card transactions,
  • To provide information about products and promotions,
  • To identify products that may be of interest,
  • To verify the accuracy and/or validity of information provided by an individual.

In carrying out the above purposes, personal information may be disclosed to third parties who do this work on behalf of SanMar Canada. In instances where personal information is disclosed to third parties, SanMar Canada will ensure that the third party has appropriate policies in place that will provide a similar level of protection.

 

Consent

Personal information will be collected with an individual’s knowledge and consent of its use and disclosure. In situations involving less sensitive personal information, consent may be implied. In situations involving sensitive personal information (financial information, for example) express consent will generally be sought.

Consent to collect, use and disclose information will generally be obtained at the time it is collected, such as on application forms.

Consent to collect personal information is not required if it is publicly available, if it is collected in the context of investigating a breach of an agreement or the contravention of laws or if it is in the interests of the individual and consent cannot be obtained in a timely manner.

Consent to use personal information is not required if it is publicly available, if it is collected in the context of investigating a breach of an agreement or the contravention of laws, if it is used in an emergency that threatens the individual’s life, health or security or if it is in the interests of the individual and consent cannot be obtained in a timely manner.

Consent to disclose personal information is not required if it is publicly available, if it is collected in the context of investigating a breach of an agreement or the contravention of laws, if it is used in an emergency that threatens the individual’s life, health or security, if it is required by law or requested by a government institution or organization, if it is in the interests of the individual and consent cannot be obtained in a timely manner or if it is disclosed to collect a debt the individual owes to the organization.

An individual shall have the option of withdrawing consent to collect, use or disclose personal information. The individual will be advised at the time of the implications of such withdrawal, such as an inability to provide services.

SanMar Canada will not acquire personal information (for example, mailing lists) without first obtaining reasonable assurances that consent has been provided by the third party to disclose the personal information to SanMar Canada.

 

Limiting Collection

The information collected will be limited to that reasonably required to fulfill the purposes outlined above.

 

Limiting Use, Disclosure and Retention

Information will be used for the purposes specified above.

Except as noted in this paragraph, information will not be disclosed to third parties unless consent has been obtained to do so. Disclosure of information to facilitate the delivery and payment for goods and services shall be implied when this information is provided at the time of setting up an account or placing an order. Disclosure of information to a third party contracted to perform a service on behalf of SanMar Canada (for example, a mail house or consulting firm) shall be subject to requirements to maintain the confidentiality of such information and to only use it for the purposes of fulfilling such contracted service.

Information will be retained throughout the period that a person has an active account with SanMar Canada. An account shall be deemed active if there has been a transaction within the previous 24 months. Information may be destroyed any time after an account is designated as inactive, and will be destroyed for all accounts that have not had a transaction in the past five years. Legislative requirements will take precedence and may require a longer retention period.

 

Maintaining Accuracy

Information shall be sufficiently accurate, complete and up to date to minimize the possibility that inappropriate information may be used to make a decision about an individual.

The need for accurate, complete and up-to-date information depends of the purposes for which it is collected, used and disclosed. Personal information that is used on an on-going basis or is disclosed to third parties should generally be accurate, complete and up-to-date.

On request, SanMar Canada will inform an individual of the personal information collected and how it is used and disclosed. SanMar Canada will provide access to the information for the purposes of ensuring its accuracy and completeness.

 

Safeguards

Reasonable safeguards will be used to protect personal information against loss, theft or unauthorized access, disclosure, copying, use or modification.

Access to information stored by electronic means will be protected by password. Log on profiles are created that only provide access to the information required to perform one’s duties.

All information is collected and stored on central servers. Reasonable steps are taken to prevent unauthorized access by external sources. Access to servers is limited to IT staff. Servers are physically secured and data is backed-up daily to prevent loss.

Access to hard copy, sensitive personal information is limited to those who require the information to perform their duties. When unattended, filing cabinets containing sensitive personal information are locked.

The safeguards employed depend on the sensitivity of the personal information. More sensitive information is afforded higher levels of protection.

 

Openness

Information about privacy policies is readily available and can be obtained in a variety of ways. SanMar Canada’s privacy policy is posted on its corporate web site. Upon request, a copy of the policy can be obtained by mail, fax, e-mail or in person at any its locations.

 

Access

When a request is received in writing by the Privacy Officer at the address below, an individual shall have access to their personal information and an account of how it has been used and an account of third parties to which it has been disclosed. This information shall be provided within 30 days.

If a request for access is denied, the denial shall be made in writing and explain the reasons for denial. Some valid reasons for denial include: excessive cost to retrieve, relative to the risk to privacy; it would likely reveal personal information about a third party, unless said third party grants consent for the individual to access the information; it is protected by client-solicitor privilege; it would reveal confidential commercial information; it would threaten the life or security of another; it was collected with respect to an investigation or generated in the course of a formal dispute resolution process.

 

Challenging Compliance

If an individual has a complaint with respect to SanMar Canada’s privacy policies and procedures, it can be submitted in writing to the Privacy Officer at the address below.

All complaints shall be investigated and appropriate corrective measures taken.

If personal information exists, an individual shall have access to it and if the individual successfully demonstrates its inaccuracy or incompleteness it shall be amended through correction, deletion or addition.

 

Contact Us

Any inquiries, requests or complaints should be addressed to:

Privacy Officer
SanMar Canada
13471 Crestwood Place
Richmond, BC
V6V 2G4
privacy@sanmarcanada.com